Supporting 3rd party maintenance organizations and self maintainers requires more that technical expertise. It requires logistics expertise and a trained sales team that understands your SLA's and what it takes to support them. Dating back to the mid-80's, Amdex has had dedicated people focusing on the specific needs of customers like you.
Having the part tested and ready is important, but getting it to the site on time is critical. It could be something as simple as a fan or a power supply, but the system is down. Downtime is costly. Your users are out of work, your customer's business is on hold, and your commitments to keep them running are on the line. It's your reputation and ours. With hundreds of places to buy that part from, you need to make sure that your supplier understands the difference between the desire to upgrade a working system and the urgency to repair a down one.
There are all kinds of companies that provide same day delivery, but which one can get to your area in time? Does that carrier have the ground transportation to move the part from the airport, or do you need to arrange for a local courier. All of these issues are something our team deals with everyday, and getting feedback from the vendor is critical to your piece of mind.
That's why we provide you with on-line web based tracking, and make sure that your rep is available after hours to take your calls.
We use a variety of different carriers, from local curriers to commercial airlines. How we get it there is not as important as that we get it there! You'll know what to expect up front, so you can make the decisions you need to put the manpower on-site at the appropriate time.
Just one more way we're 'Making IT Easy' for you to support those critical SLA's that keep your business running.